Pioneer in the field of quality control with over two decades of experience, C3 provides customer satisfaction research such as, mystery shopping, surveys and customer interviews.

By combining its investigative expertise to the most advanced technological means of data analysis, C3’s  end to end solution gives feedback on what is actually happening in a business, both with staff and with customer experience.

Therefore, by creating an atmosphere focused on integrity and dedication to human resources, C3 has mastered the role of mediator between managers and their employees.

Specifically, C3’s strengths and primary goal is setting-up customer service evaluation programs that will resonate with every level of administration. Starting with sales, marketing and operations, to human resources, down to managers and most importantly, the employees.

Most of all, getting everyone involved, by focusing on clear and accessible goals, improves, not only, the working environment and productivity, but have a positive impact on employee retention as well as customers fidelity.

Choosing C3, means the development of your staff, the satisfaction of your clientele and the success of your business.

C3 serves all business models, from small business owners to headquarters of national companies, and all business types, from restaurants to municipal eco-centers.

Considering that C3 has compiled over 500,000 reports and worked with leaders of the most reputable companies across Canada and the United States, C3 has acquired proven expertise in diversified fields.

To resume, C3 set-ups personalized walk-in, phone-in or web-in programs that will suit your needs and your budget. No matter the business type, no matter your means.

Who do we serve

C3 provides customer satisfaction research and surveys, to evaluate the quality of customer service in the following areas:

  • Automotive Industry: road test, after sale service and mechanic work
  • Retail stores: from specialized boutiques to big box stores: pricing and merchandising
  • Casinos: testing service, game explanation and testing minor identification
  • Daycare: gathering information, verifications of rules and regulations
  • Hospitals: measuring a variety of time points according to type of emergency
  • Restaurants: from ambiance, timing, temperature, visual to taste and freshness
  • Delivery: from order time to delivery and accuracy of the order
  • Financial Institutions: accuracy assessment of information given to customers
  • Government: access to information and security
  • Hospitality/Travel: Booking, flights and amenities
  • Senior Homes / Apartments: appointment booking, selling technics and follow-ups
  • Telecommunications: recorded phone call evaluations

C3 Market Research serves in the following areas

 

 

 

 

 

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