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Free C3TIPS from experts for advice to improve your sales and services.<\/p>\n
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Why choose C3<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”3.29.3″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_2_font=”|300||on|||||” header_2_font_size=”50px” header_2_letter_spacing=”0.35em” header_2_line_height=”1.4em” text_orientation=”center” max_width=”800px” module_alignment=”center” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_2_letter_spacing_tablet=”10px” header_2_letter_spacing_phone=”5px” header_2_letter_spacing_last_edited=”on|tablet” locked=”off” text_font_size__hover=”14px” text_font_size__hover_enabled=”14px” text_letter_spacing__hover=”0px” text_letter_spacing__hover_enabled=”0px” text_line_height__hover=”1.7em” text_line_height__hover_enabled=”1.7em” text_text_shadow_style__hover=”none” text_text_shadow_style__hover_enabled=”none” text_text_shadow_color__hover=”rgba(0,0,0,0.4)” text_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” link_font_size__hover=”14px” link_font_size__hover_enabled=”14px” link_letter_spacing__hover=”0px” link_letter_spacing__hover_enabled=”0px” link_line_height__hover=”1em” link_line_height__hover_enabled=”1em” link_text_shadow_style__hover=”none” link_text_shadow_style__hover_enabled=”none” link_text_shadow_color__hover=”rgba(0,0,0,0.4)” link_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” ul_font_size__hover=”14px” ul_font_size__hover_enabled=”14px” ul_letter_spacing__hover=”0px” ul_letter_spacing__hover_enabled=”0px” ul_line_height__hover=”1em” ul_line_height__hover_enabled=”1em” ul_text_shadow_style__hover=”none” ul_text_shadow_style__hover_enabled=”none” ul_text_shadow_color__hover=”rgba(0,0,0,0.4)” ul_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” ol_font_size__hover=”14px” ol_font_size__hover_enabled=”14px” ol_letter_spacing__hover=”0px” ol_letter_spacing__hover_enabled=”0px” ol_line_height__hover=”1em” ol_line_height__hover_enabled=”1em” ol_text_shadow_style__hover=”none” ol_text_shadow_style__hover_enabled=”none” ol_text_shadow_color__hover=”rgba(0,0,0,0.4)” ol_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” quote_font_size__hover=”14px” quote_font_size__hover_enabled=”14px” quote_letter_spacing__hover=”0px” quote_letter_spacing__hover_enabled=”0px” quote_line_height__hover=”1em” quote_line_height__hover_enabled=”1em” quote_text_shadow_style__hover=”none” quote_text_shadow_style__hover_enabled=”none” quote_text_shadow_color__hover=”rgba(0,0,0,0.4)” quote_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” text_orientation__hover=”left” text_orientation__hover_enabled=”left” background_layout__hover=”light” background_layout__hover_enabled=”light”]<\/p>\n
Pioneer in the field of quality control with over two decades of experience, C3 provides customer satisfaction research such as, mystery shopping, surveys and customer interviews.<\/p>\n
By combining its investigative expertise to the most advanced technological means of data analysis, C3\u2019s end to end solution gives feedback on what is actually happening in a business, both with staff and with customer experience. Knowing the level of you staff\u2019s performance and ability to adhere to your business policies, that\u2019s what C3 is all about.\n<\/p>\n
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Creating an honest and transparent work environment, designed to engage everyone into the process of improvement, builds a team of loyal employees who value their partnership with management.<\/p>\n
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Setting-up customer service evaluation programs that will resonate with every level of administration. Starting with sales, marketing and operations, to human resources, down to managers and most importantly, the employees.<\/p>\n
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Getting everyone involved, by focusing on clear and accessible goals, improves, not only, the working environment and productivity, but have a positive impact on employee retention as well as customers fidelity.<\/p>\n
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C3 means<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ header_font=”||||||||” header_5_font=”||||||||” header_5_text_color=”#333333″ header_5_letter_spacing=”2px” header_5_line_height=”1.5em”]<\/p>\n
C3 serves all business models, from small business owners to headquarters of national companies, and all business types, from restaurants to municipal eco-centers.<\/p>\n
Considering that C3 has compiled over 500,000 reports and worked with leaders of the most reputable companies across Canada and the United States, C3 has acquired proven expertise in diversified fields.<\/p>\n
To resume, C3 set-ups personalized walk-in, phone-in or web-in programs that will suit your needs and your budget. No matter the business type, no matter your means.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_code disabled_on=”on|off|off” _builder_version=”3.19.10″ custom_margin=”||-125px|25px” custom_margin_last_edited=”off|phone” custom_css_main_element=”background-color:rgba(232,232,232,0.5);||width:300px;||height:150px;||position:absolute;||z-index:background;”][\/et_pb_code][et_pb_counters use_percentages=”off” _builder_version=”3.19.10″ title_font=”||||||||” percent_font=”||||||||”][et_pb_counter percent=”100″ _builder_version=”3.17.6″ title_font=”|||on|||||” title_text_color=”#e24b0e” title_letter_spacing=”2px” background_enable_color_default=”on” parallax_default=”off” parallax_method_default=”on” bar_background_color_default=”#e24b0e” use_percentages=”off” allow_player_pause_default=”off”]staff development[\/et_pb_counter][et_pb_counter percent=”100″ bar_background_color=”#999999″ 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Our software is a measurement tool for better management.<\/p>\n
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Our clients<\/p>\n
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<\/p>\n
[\/et_pb_slide][et_pb_slide heading=”Automotive” arrows_custom_color=”#cccccc” dot_nav_custom_color=”#cccccc” _builder_version=”3.19.5″ header_level=”h2″ header_font=”|||on|||||” header_text_color=”#000000″ header_letter_spacing=”2px” header_line_height=”1.5em” body_font=”||||||||” background_color=”#ffffff” custom_padding=”|0px||0px” sticky_transition=”on”]<\/p>\n
25![](\"https:\/\/c3clientsatisfaction.com\/c3\/wp-content\/uploads\/C3-client-automobile.png\")
<\/p>\n
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![](\"https:\/\/c3clientsatisfaction.com\/c3\/wp-content\/uploads\/C3-client-commerce-detail.png\")
<\/p>\n
[\/et_pb_slide][et_pb_slide heading=”Service trade” arrows_custom_color=”#cccccc” dot_nav_custom_color=”#cccccc” _builder_version=”3.19.5″ header_level=”h2″ header_font=”|||on|||||” header_text_color=”#000000″ header_letter_spacing=”2px” header_line_height=”1.5em” background_color=”#ffffff” custom_padding=”|0px||0px” sticky_transition=”on”]<\/p>\n
![](\"https:\/\/c3clientsatisfaction.com\/c3\/wp-content\/uploads\/C3-client-commerce-service.png\")
<\/p>\n
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Our role is to provide a team of experts that will evaluate the quality of your service with a program designed specifically for your needs.<\/p>\n
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C3 provides customer satisfaction research and surveys, to evaluate the quality of customer service in the following areas<\/p>\n
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Road test, after sale service and mechanic work<\/p>\n
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From specialized boutiques to big box stores: pricing and merchandising<\/p>\n
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Testing service, game explanation and testing minor identification<\/p>\n
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Gathering information, verifications of rules and regulations<\/p>\n
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Measuring a variety of time points according to type of emergency<\/p>\n
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From ambiance, timing, temperature, visual to taste and freshness<\/p>\n
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From order time to delivery and accuracy of the order<\/p>\n
[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_text_color=”#333333″ header_6_font=”||||||||” header_6_text_color=”#333333″ background_color=”#ffffff” custom_margin_last_edited=”off|desktop” custom_padding=”10px|40px|10px|40px|true|true” custom_padding_last_edited=”off|desktop” border_color_all=”#f05a22″ border_color_left=”#e6381b” box_shadow_style=”preset1″ box_shadow_vertical=”0px” box_shadow_blur=”0px” locked=”off” border_width_left__hover_enabled=”on” border_width_left__hover=”4px” box_shadow_blur__hover_enabled=”on” custom_padding__hover_enabled=”on” custom_padding__hover=”|32px||||false” custom_margin__hover=”|||-8px” box_shadow_blur__hover=”20px” border_color_all__hover_enabled=”on” border_width_all__hover_enabled=”on” border_radii__hover_enabled=”on”]<\/p>\n
Accuracy assessment of information given to customers<\/p>\n
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Access to information and security<\/p>\n
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Booking, flights and amenities<\/p>\n
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Appointment booking, selling technics and follow-ups<\/p>\n
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Recorded phone call evaluations<\/p>\n
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Our client’s FAQ’s<\/p>\n
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[\/et_pb_text][et_pb_toggle title=”What is a mystery shoppers program?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#e24b0e” _builder_version=”3.19.10″ title_text_color=”#333333″ title_font=”|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_blur=”15px” box_shadow_spread=”-8px” box_shadow_blur__hover=”100px”]<\/p>\n
Our\u00a0<\/span>customer mystery shopper programs<\/strong>\u00a0allow you not only to measure how well the service standards set by your organization are applied by all your staff, but also to know your customers\u2019 perceptions and satisfaction of your service delivery.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”What is an investigation with my employees?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#e24b0e” _builder_version=”3.19.10″ title_text_color=”#333333″ title_font=”|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_blur=”15px” box_shadow_spread=”-8px” box_shadow_blur__hover=”100px”]<\/p>\n Improving your customer experience necessarily involves listening to what your consumers have to say. In a service economy where the customer experience is increasingly important, it is no longer possible to be successful without paying close attention to how your customers perceive your business.<\/span><\/p>\n [\/et_pb_toggle][et_pb_toggle title=”How C3 can increase my company’s customers satisfaction?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#e24b0e” _builder_version=”4.4.5″ title_text_color=”#333333″ title_font=”|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_blur=”15px” box_shadow_spread=”-8px” box_shadow_blur__hover=”100px”]<\/p>\n We can increase your company\u2019s performance and profitability by achieving a better understanding of your customers.<\/p>\n [\/et_pb_toggle][et_pb_button 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