{"id":3146,"date":"2020-05-15T10:32:26","date_gmt":"2020-05-15T15:32:26","guid":{"rendered":"https:\/\/c3clientsatisfaction.com\/c3\/accueil\/"},"modified":"2024-12-28T16:11:39","modified_gmt":"2024-12-28T21:11:39","slug":"accueil","status":"publish","type":"page","link":"https:\/\/c3clientsatisfaction.com\/c3\/accueil\/?lang=fr","title":{"rendered":"Accueil"},"content":{"rendered":"

[et_pb_section fb_built=”1″ admin_label=”Header” _builder_version=”3.22.3″ background_image=”https:\/\/c3clientsatisfaction.com\/c3\/wp-content\/uploads\/home-Client-mystere-Mystery-Shopper.jpg” module_alignment=”center” custom_margin=”||” custom_padding=”0|0|0|0|true|false” use_background_color_gradient__hover=”off” use_background_color_gradient__hover_enabled=”off” background_color_gradient_start__hover=”#2b87da” background_color_gradient_start__hover_enabled=”#2b87da” background_color_gradient_end__hover=”#29c4a9″ background_color_gradient_end__hover_enabled=”#29c4a9″ background_color_gradient_type__hover=”linear” background_color_gradient_type__hover_enabled=”linear” background_color_gradient_direction__hover=”180deg” background_color_gradient_direction__hover_enabled=”180deg” background_color_gradient_direction_radial__hover=”center” background_color_gradient_direction_radial__hover_enabled=”center” background_color_gradient_start_position__hover=”0%” background_color_gradient_start_position__hover_enabled=”0%” background_color_gradient_end_position__hover=”100%” background_color_gradient_end_position__hover_enabled=”100%” background_color_gradient_overlays_image__hover=”off” background_color_gradient_overlays_image__hover_enabled=”off” parallax__hover=”off” parallax__hover_enabled=”off” parallax_method__hover=”on” parallax_method__hover_enabled=”on” background_size__hover=”cover” background_size__hover_enabled=”cover” background_position__hover=”center” background_position__hover_enabled=”center” background_repeat__hover=”no-repeat” background_repeat__hover_enabled=”no-repeat” background_blend__hover=”normal” background_blend__hover_enabled=”normal” allow_player_pause__hover=”off” allow_player_pause__hover_enabled=”off” background_video_pause_outside_viewport__hover=”on” background_video_pause_outside_viewport__hover_enabled=”on”][et_pb_row column_structure=”3_5,2_5″ use_custom_gutter=”on” custom_padding_last_edited=”off|desktop” padding_top_bottom_link_1=”true” padding_top_bottom_link_2=”true” padding_left_right_link_1=”false” _builder_version=”4.7.4″ width=”100%” max_width=”100%” custom_margin=”||” custom_padding=”0||0||false|false” custom_padding_tablet=”40vw||40px|0%” hover_enabled=”0″ use_custom_width=”on” width_unit=”off” custom_width_percent=”100%” sticky_enabled=”0″][et_pb_column type=”3_5″ _builder_version=”3.25″ background_color=”rgba(255,255,255,0.85)” custom_padding=”100px|80px|100px|8%” custom_padding_tablet=”60px|10%|60px|10%|true|true” custom_padding_phone=”” custom_padding_last_edited=”on|phone” custom_padding__hover=”|||”][et_pb_divider color=”#cccccc” divider_style=”dashed” _builder_version=”3.19.5″][\/et_pb_divider][et_pb_text _builder_version=”3.29.3″ text_font=”||||||||” text_line_height=”2em” ul_font=”||||||||” ol_font=”||||||||” header_font=”|300||on|||||” header_text_color=”#333333″ header_font_size=”50px” header_letter_spacing=”0.35em” header_line_height=”1.2em” header_2_font=”||||||||” header_3_font=”|||on|||||” header_3_text_color=”#333333″ header_3_font_size=”12px” header_3_letter_spacing=”1em” header_3_line_height=”2.4em” header_4_font=”||||||||” header_5_font=”||||||||” header_6_font=”||||||||” max_width=”700px” custom_margin=”||60px” animation_style=”slide” animation_direction=”right” animation_duration=”2000ms” animation_intensity_slide=”2%” header_font_size_tablet=”40px” header_font_size_phone=”30px” header_font_size_last_edited=”on|desktop” header_letter_spacing_tablet=”10px” header_letter_spacing_phone=”7px” header_letter_spacing_last_edited=”off|desktop” header_line_height_tablet=”1.5em” header_line_height_phone=”1.5em” header_line_height_last_edited=”on|tablet” header_3_font_size_tablet=”12px” header_3_font_size_phone=”12px” header_3_font_size_last_edited=”on|tablet” header_3_letter_spacing_tablet=”1.2em” header_3_letter_spacing_phone=”6px” header_3_letter_spacing_last_edited=”on|desktop”]<\/p>\n

Enqu\u00eater.Surveiller.Am\u00e9liorer<\/h3>\n

C3 Client Satisfaction<\/h1>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/c3clientsatisfaction.com\/c3\/contact\/?lang=fr” button_text=”Commencer aujourd’hui” _builder_version=”4.4.5″ custom_button=”on” button_text_size=”14px” button_text_color=”#333333″ button_bg_color=”rgba(0,0,0,0)” button_border_width=”0px” button_border_color=”rgba(0,0,0,0)” button_border_radius=”0px” button_letter_spacing=”5px” button_font=”|500||on|||||” button_use_icon=”off” custom_margin=”||” custom_padding=”15px||15px||true” box_shadow_style=”preset4″ box_shadow_horizontal=”0px” box_shadow_vertical=”1px” box_shadow_color=”#e24b0e” button_bg_color__hover=”#ffffff” button_border_width__hover=”2px” button_text_color__hover=”#000000″ button_border_color__hover=”#ffffff” box_shadow_vertical__hover_enabled=”on” box_shadow_vertical__hover=”4px” button_bg_color__hover_enabled=”on”][\/et_pb_button][\/et_pb_column][et_pb_column type=”2_5″ _builder_version=”3.25″ use_background_color_gradient=”on” background_color_gradient_start=”rgba(255,255,255,0)” background_color_gradient_end=”#ffffff” background_color_gradient_start_position=”80%” background_color_gradient_end_position=”80%” custom_padding=”|||” custom_padding__hover=”|||”][et_pb_cta title=”CONSEILS C3 pour les clients” button_url=”https:\/\/c3clientsatisfaction.com\/c3\/c3conseils-gratuits\/?lang=fr” button_text=”DEMANDEZ GRATUITEMENT des CONSEILS C3 MAINTENANT” _builder_version=”4.6.6″ header_level=”h1″ header_font=”|||on|||||” header_font_size=”26px” header_letter_spacing=”3px” header_line_height=”1.8em” body_font=”||||||||” body_line_height=”2em” background_color=”rgba(226,75,14,0)” use_background_color_gradient=”on” background_color_gradient_start=”#f05a22″ background_color_gradient_end=”#8d230b” background_color_gradient_direction=”90deg” text_orientation=”left” custom_padding=”40px|40px|40px|40px|true|true” box_shadow_style=”preset3″ box_shadow_vertical=”50px” box_shadow_blur=”120px” box_shadow_spread=”-42px” locked=”off” box_shadow_blur__hover=”160px” box_shadow_blur__hover_enabled=”on” button_text_color__hover=”#000000″ button_bg_color__hover=”#ffffff” button_border_width__hover=”2px”]<\/p>\n

Obtenez des CONSEILS C3 gratuits gr\u00e2ce aux conseils d’experts pour mesurer et faire progresser votre votre entreprise.<\/p>\n

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Pourquoi choisir C3<\/p>\n

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NOUS SOMMES L\u2019ALLI\u00c9 PARFAIT POUR LA GESTION D\u2019UNE ENTREPRISE PROSP\u00c8RE<\/h2>\n

Pionnier dans le domaine du contr\u00f4le de la qualit\u00e9 avec plus de deux d\u00e9cennies d’exp\u00e9rience, C3 fournit des recherches sur la satisfaction des clients telles que des achats myst\u00e8re, des enqu\u00eates et des entretiens avec les clients.<\/p>\n

En combinant son expertise d’investigation aux moyens technologiques les plus avanc\u00e9s d’analyse de donn\u00e9es, la solution de bout en bout de C3 donne un retour sur ce qui se passe r\u00e9ellement dans une entreprise, \u00e0 la fois avec le personnel et avec l’exp\u00e9rience client. Connaitre le niveau de performance de votre personnel et sa capacit\u00e9 \u00e0 respecter les politiques de votre entreprise, voil\u00e0 ce que C3 vous offre.\n<\/p>\n

[\/et_pb_text][et_pb_button button_url=”https:\/\/c3clientsatisfaction.com\/c3\/a-propos-de-c3\/?lang=fr” button_text=”En savoir plus \u00e0 propos de nous” button_alignment=”center” _builder_version=”4.4.5″ custom_button=”on” button_text_size=”14px” button_text_color=”#333333″ button_bg_color=”rgba(0,0,0,0)” button_border_width=”0px” button_border_color=”rgba(0,0,0,0)” button_border_radius=”0px” button_letter_spacing=”5px” button_font=”|500||on|||||” button_use_icon=”off” custom_margin=”||” custom_padding=”15px||15px||true” box_shadow_style=”preset4″ box_shadow_horizontal=”0px” box_shadow_vertical=”1px” box_shadow_color=”#e24b0e” button_bg_color__hover=”#ffffff” button_border_width__hover=”2px” button_text_color__hover=”#000000″ button_border_color__hover=”#ffffff” box_shadow_vertical__hover_enabled=”on” box_shadow_vertical__hover=”4px”][\/et_pb_button][\/et_pb_column][\/et_pb_row][et_pb_row column_structure=”1_3,1_3,1_3″ use_custom_gutter=”on” _builder_version=”3.25″ custom_padding=”0|0px|50px|0px|false|false”][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.29.3″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_3_font=”|||on|||||” header_3_font_size=”26px” header_3_letter_spacing=”3px” header_3_line_height=”1.8em” background_color=”#333333″ background_layout=”dark” custom_padding=”60px|40px|60px|40px|true|true” animation_style=”slide” animation_direction=”bottom” animation_intensity_slide=”5%” header_3_font_size_tablet=”” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|desktop” box_shadow_style=”preset3″ box_shadow_vertical=”70px” box_shadow_blur=”120px” box_shadow_spread=”-42px” header_5_font_size__hover=”16px” header_5_font_size__hover_enabled=”16px” header_5_letter_spacing__hover=”0px” header_5_letter_spacing__hover_enabled=”0px” header_5_line_height__hover=”1em” header_5_line_height__hover_enabled=”1em” header_5_text_shadow_style__hover=”none” header_5_text_shadow_style__hover_enabled=”none” header_5_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_5_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” text_font_size__hover=”14px” text_font_size__hover_enabled=”14px” text_letter_spacing__hover=”0px” text_letter_spacing__hover_enabled=”0px” text_line_height__hover=”1.7em” text_line_height__hover_enabled=”1.7em” text_text_shadow_style__hover=”none” text_text_shadow_style__hover_enabled=”none” text_text_shadow_color__hover=”rgba(0,0,0,0.4)” text_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” link_font_size__hover=”14px” link_font_size__hover_enabled=”14px” link_letter_spacing__hover=”0px” link_letter_spacing__hover_enabled=”0px” link_line_height__hover=”1em” link_line_height__hover_enabled=”1em” link_text_shadow_style__hover=”none” link_text_shadow_style__hover_enabled=”none” link_text_shadow_color__hover=”rgba(0,0,0,0.4)” link_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” ul_font_size__hover=”14px” ul_font_size__hover_enabled=”14px” ul_letter_spacing__hover=”0px” ul_letter_spacing__hover_enabled=”0px” ul_line_height__hover=”1em” ul_line_height__hover_enabled=”1em” ul_text_shadow_style__hover=”none” ul_text_shadow_style__hover_enabled=”none” ul_text_shadow_color__hover=”rgba(0,0,0,0.4)” ul_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” ol_font_size__hover=”14px” ol_font_size__hover_enabled=”14px” ol_letter_spacing__hover=”0px” ol_letter_spacing__hover_enabled=”0px” ol_line_height__hover=”1em” ol_line_height__hover_enabled=”1em” ol_text_shadow_style__hover=”none” ol_text_shadow_style__hover_enabled=”none” ol_text_shadow_color__hover=”rgba(0,0,0,0.4)” ol_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” quote_font_size__hover=”14px” quote_font_size__hover_enabled=”14px” quote_letter_spacing__hover=”0px” quote_letter_spacing__hover_enabled=”0px” quote_line_height__hover=”1em” quote_line_height__hover_enabled=”1em” quote_text_shadow_style__hover=”none” quote_text_shadow_style__hover_enabled=”none” quote_text_shadow_color__hover=”rgba(0,0,0,0.4)” quote_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” text_orientation__hover=”left” text_orientation__hover_enabled=”left” background_layout__hover=”light” background_layout__hover_enabled=”light” box_shadow_blur__hover_enabled=”on” box_shadow_blur__hover=”160px”]<\/p>\n

Ax\u00e9 sur l’int\u00e9grit\u00e9<\/h3>\n

Cr\u00e9er un environnement de travail honn\u00eate et transparent, qui vise \u00e0 inviter tout le monde dans le processus d\u2019am\u00e9lioration, construit une \u00e9quipe d\u2019employ\u00e9s loyaux qui valorisent leur partenariat avec la direction.<\/p>\n

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Forces & Objectifs<\/h3>\n

Mettre en place des programmes d’\u00e9valuation du service client qui r\u00e9sonneront \u00e0 chaque niveau d’administration. \u00c0 commencer par les ventes, le marketing et les op\u00e9rations, jusqu’aux ressources humaines, jusqu’aux gestionnaires et, surtout, aux employ\u00e9s.<\/p>\n

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Am\u00e9liorer<\/h3>\n

Faire participer tout le monde, en se concentrant sur des objectifs clairs et accessibles, am\u00e9liore non seulement l’environnement de travail et la productivit\u00e9, mais a un impact positif sur la fid\u00e9lisation des employ\u00e9s ainsi que sur la fid\u00e9lit\u00e9 des clients.<\/p>\n

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C3 signifie<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ header_font=”||||||||” header_5_font=”||||||||” header_5_text_color=”#333333″ header_5_letter_spacing=”2px” header_5_line_height=”1.5em”]<\/p>\n

Choisir C3, c’est le d\u00e9veloppement de votre personnel, la satisfaction de votre client\u00e8le et la r\u00e9ussite de votre entreprise.<\/h5>\n

C3 dessert tous les mod\u00e8les commerciaux, des propri\u00e9taires de petites entreprises aux si\u00e8ges sociaux d’entreprises nationales, et tous les types d’entreprises, des restaurants aux \u00e9co-centres municipaux.<\/p>\n

\u00c9tant donn\u00e9 que C3 a compil\u00e9 plus de 500 000 rapports et travaill\u00e9 avec des dirigeants des entreprises les plus r\u00e9put\u00e9es au Canada et aux \u00c9tats-Unis, C3 a acquis une expertise \u00e9prouv\u00e9e dans des domaines diversifi\u00e9s. Pour reprendre, C3 installe des programmes personnalis\u00e9s sans rendez-vous, par t\u00e9l\u00e9phone ou en ligne qui conviendront \u00e0 vos besoins et \u00e0 votre budget.<\/p>\n

Pour r\u00e9sumer, C3 installe des programmes personnalis\u00e9s sans rendez-vous, par t\u00e9l\u00e9phone ou en ligne qui conviendront \u00e0 vos besoins et \u00e0 votre budget. Peu importe le type d’entreprise, peu importe vos besoins.[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_code disabled_on=”on|off|off” _builder_version=”3.19.10″ custom_margin=”||-125px|25px” custom_margin_last_edited=”off|phone” custom_css_main_element=”background-color:rgba(232,232,232,0.5);||width:300px;||height:150px;||position:absolute;||z-index:background;”][\/et_pb_code][et_pb_counters use_percentages=”off” _builder_version=”3.19.10″ title_font=”||||||||” percent_font=”||||||||”][et_pb_counter percent=”100″ _builder_version=”3.17.6″ title_font=”|||on|||||” title_text_color=”#e24b0e” title_letter_spacing=”2px” background_enable_color_default=”on” parallax_default=”off” parallax_method_default=”on” bar_background_color_default=”#e24b0e” use_percentages=”off” allow_player_pause_default=”off”]perfectionnement du personnel[\/et_pb_counter][et_pb_counter percent=”100″ bar_background_color=”#999999″ _builder_version=”3.19.10″ title_font=”|||on|||||” title_text_color=”#999999″ title_letter_spacing=”2px” percent_font=”||||||||” percent_text_color=”#ffffff” background_enable_color_default=”on” parallax_default=”off” parallax_method_default=”on” bar_background_color_default=”#e24b0e” use_percentages=”off” allow_player_pause_default=”off”]satisfaction du client[\/et_pb_counter][et_pb_counter percent=”100″ bar_background_color=”#000000″ _builder_version=”3.17.6″ title_font=”|||on|||||” title_text_color=”#000000″ title_letter_spacing=”2px” percent_font=”||||||||” percent_text_color=”#ffffff” background_enable_color_default=”on” parallax_default=”off” parallax_method_default=”on” bar_background_color_default=”#e24b0e” use_percentages=”off” allow_player_pause_default=”off”]Le succ\u00e8s des entreprises[\/et_pb_counter][\/et_pb_counters][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ admin_label=”Gallery” _builder_version=”3.22.3″ 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C3LOGIK\u00a9\u200e<\/h3>\n

Notre logiciel est un outil sur mesure pour une meilleure gestion.<\/p>\n

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Nos clients<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”3.29.3″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_text_align=”center” header_text_color=”#333333″ header_2_font=”|300||on|||||” header_2_text_color=”#333333″ header_2_font_size=”50px” header_2_letter_spacing=”0.35em” header_2_line_height=”1.4em” header_3_font=”||||||||” header_5_font=”||||||||” header_5_text_color=”#999999″ header_5_letter_spacing=”3px” header_5_line_height=”1.5em” max_width=”800px” module_alignment=”center” header_2_font_size_tablet=”40px” header_2_font_size_phone=”30px” header_2_font_size_last_edited=”on|phone” header_2_letter_spacing_tablet=”10px” header_2_letter_spacing_phone=”5px” header_2_letter_spacing_last_edited=”on|tablet” locked=”off” text_font_size__hover=”14px” text_font_size__hover_enabled=”14px” text_letter_spacing__hover=”0px” text_letter_spacing__hover_enabled=”0px” text_line_height__hover=”1.7em” text_line_height__hover_enabled=”1.7em” text_text_shadow_style__hover=”none” text_text_shadow_style__hover_enabled=”none” text_text_shadow_color__hover=”rgba(0,0,0,0.4)” text_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” link_font_size__hover=”14px” link_font_size__hover_enabled=”14px” link_letter_spacing__hover=”0px” link_letter_spacing__hover_enabled=”0px” link_line_height__hover=”1em” link_line_height__hover_enabled=”1em” link_text_shadow_style__hover=”none” link_text_shadow_style__hover_enabled=”none” link_text_shadow_color__hover=”rgba(0,0,0,0.4)” link_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” ul_font_size__hover=”14px” ul_font_size__hover_enabled=”14px” ul_letter_spacing__hover=”0px” ul_letter_spacing__hover_enabled=”0px” ul_line_height__hover=”1em” ul_line_height__hover_enabled=”1em” ul_text_shadow_style__hover=”none” ul_text_shadow_style__hover_enabled=”none” ul_text_shadow_color__hover=”rgba(0,0,0,0.4)” ul_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” ol_font_size__hover=”14px” ol_font_size__hover_enabled=”14px” ol_letter_spacing__hover=”0px” ol_letter_spacing__hover_enabled=”0px” ol_line_height__hover=”1em” ol_line_height__hover_enabled=”1em” ol_text_shadow_style__hover=”none” ol_text_shadow_style__hover_enabled=”none” ol_text_shadow_color__hover=”rgba(0,0,0,0.4)” ol_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” quote_font_size__hover=”14px” quote_font_size__hover_enabled=”14px” quote_letter_spacing__hover=”0px” quote_letter_spacing__hover_enabled=”0px” quote_line_height__hover=”1em” quote_line_height__hover_enabled=”1em” quote_text_shadow_style__hover=”none” quote_text_shadow_style__hover_enabled=”none” quote_text_shadow_color__hover=”rgba(0,0,0,0.4)” quote_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” text_orientation__hover=”left” text_orientation__hover_enabled=”left” background_layout__hover=”light” background_layout__hover_enabled=”light”]<\/p>\n

AIDER \u00c0 AM\u00c9LIORER LA PERFORMANCE DES ENTREPRISES DEPUIS 1997
\n<\/h2>\n

C3 poss\u00e8de une expertise dans tous les secteurs imaginables et dispose des meilleurs outils pour fournir des solutions personnalis\u00e9es pour tous les types d\u2019entreprises.<\/p>\n
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<\/p>\n

[\/et_pb_slide][et_pb_slide heading=”Automobile” arrows_custom_color=”#cccccc” dot_nav_custom_color=”#cccccc” _builder_version=”3.19.5″ header_level=”h2″ header_font=”|||on|||||” header_text_color=”#000000″ header_letter_spacing=”2px” header_line_height=”1.5em” body_font=”||||||||” background_color=”#ffffff” custom_padding=”|0px||0px” sticky_transition=”on”]<\/p>\n

25<\/p>\n

[\/et_pb_slide][et_pb_slide heading=”Vente au d\u00e9tail” arrows_custom_color=”#cccccc” dot_nav_custom_color=”#cccccc” _builder_version=”3.19.5″ header_level=”h2″ header_font=”|||on|||||” header_text_color=”#000000″ header_letter_spacing=”2px” header_line_height=”1.5em” body_font=”||||||||” background_color=”#ffffff” custom_padding=”|0px||0px” sticky_transition=”on”]<\/p>\n

<\/p>\n

[\/et_pb_slide][et_pb_slide heading=”Commerce de services” arrows_custom_color=”#cccccc” dot_nav_custom_color=”#cccccc” _builder_version=”3.19.5″ header_level=”h2″ header_font=”|||on|||||” header_text_color=”#000000″ header_letter_spacing=”2px” header_line_height=”1.5em” background_color=”#ffffff” custom_padding=”|0px||0px” sticky_transition=”on”]<\/p>\n

<\/p>\n

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quote_text_shadow_style__hover_enabled=”none” quote_text_shadow_color__hover=”rgba(0,0,0,0.4)” quote_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” text_orientation__hover=”left” text_orientation__hover_enabled=”left” background_layout__hover=”light” background_layout__hover_enabled=”light” box_shadow_style__hover=”none” box_shadow_style__hover_enabled=”none” box_shadow_color__hover=”rgba(0,0,0,0.3)” box_shadow_color__hover_enabled=”rgba(0,0,0,0.3)”]<\/p>\n

Le succ\u00e8s vient avec la qualit\u00e9 du personnel et le renforcement des politiques commerciales. <\/h3>\n

Notre r\u00f4le est de fournir une \u00e9quipe d\u2019experts qui \u00e9valuera la qualit\u00e9 de votre service avec un programme sp\u00e9cialement con\u00e7u pour vos besoins.<\/p>\n

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Qui servons-nous<\/h2>\n

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C3 fournit des \u00e9tudes et des enqu\u00eates de satisfaction client pour \u00e9valuer la qualit\u00e9 du service client dans les domaines suivants<\/p>\n

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Industrie automobile<\/h6>\n

Essai routier, service apr\u00e8s-vente et travaux m\u00e9caniques<\/p>\n

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Magasins de d\u00e9tail<\/h6>\n

Des boutiques sp\u00e9cialis\u00e9es aux grandes surfaces: Tarifs et Merchandising<\/p>\n

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Casinos<\/h6>\n

Service de test, explication du jeu et test d’identification mineure<\/p>\n

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Garderie<\/h6>\n

Collecte d’informations, v\u00e9rification des r\u00e8gles et r\u00e8glements<\/p>\n

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H\u00f4pitaux<\/h6>\n

Mesurer une vari\u00e9t\u00e9 de points temporels en fonction du type d’urgence<\/p>\n

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Restaurants<\/h6>\n

De l’ambiance, au timing, \u00e0 la temp\u00e9rature, au visuel du go\u00fbt et \u00e0 la fra\u00eecheur<\/p>\n

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Livraison<\/h6>\n

Du moment de la commande \u00e0 la livraison et \u00e0 l’exactitude de la commande<\/p>\n

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Institutions financi\u00e8res<\/h6>\n

\u00c9valuation de l’exactitude des informations fournies aux clients<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_text_color=”#333333″ header_6_font=”||||||||” header_6_text_color=”#333333″ background_color=”#ffffff” custom_margin_last_edited=”off|desktop” custom_padding=”10px|40px|10px|40px|true|true” custom_padding_last_edited=”off|desktop” border_color_all=”#f05a22″ border_color_left=”#e6381b” box_shadow_style=”preset1″ box_shadow_vertical=”0px” box_shadow_blur=”0px” locked=”off” border_width_left__hover_enabled=”on” border_width_left__hover=”4px” box_shadow_blur__hover_enabled=”on” custom_padding__hover_enabled=”on” custom_padding__hover=”|32px||||false” custom_margin__hover=”|||-8px” box_shadow_blur__hover=”20px” border_color_all__hover_enabled=”on” border_width_all__hover_enabled=”on” border_radii__hover_enabled=”on”]<\/p>\n

Gouvernement<\/h6>\n

Acc\u00e8s \u00e0 l’information et la s\u00e9curit\u00e9<\/p>\n

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Maisons \/ Appartements pour personnes \u00e2g\u00e9es<\/h6>\n

R\u00e9servation, vols et commodit\u00e9s<\/p>\n

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Hospitalit\u00e9 \/ Voyage<\/h6>\n

Prise de rendez-vous, techniques de vente et suivis<\/p>\n

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T\u00e9l\u00e9communications<\/h6>\n

\u00c9valuations des appels t\u00e9l\u00e9phoniques enregistr\u00e9s<\/p>\n

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Les Q&R clients<\/p>\n

[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”||||||||” text_line_height=”2em” header_font=”||||||||” header_3_font=”|||on|||||” header_3_text_color=”#333333″ header_3_font_size=”26px” header_3_letter_spacing=”3px” header_3_line_height=”1.8em” background_layout=”dark” max_width_last_edited=”off|desktop” module_alignment=”left” custom_margin_tablet=”||0px” animation_style=”slide” animation_direction=”left” animation_intensity_slide=”5%” locked=”off” header_5_font_size__hover=”16px” header_5_font_size__hover_enabled=”16px” header_5_letter_spacing__hover=”0px” header_5_letter_spacing__hover_enabled=”0px” header_5_line_height__hover=”1em” header_5_line_height__hover_enabled=”1em” header_5_text_shadow_style__hover=”none” header_5_text_shadow_style__hover_enabled=”none” header_5_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_5_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” text_font_size__hover=”14px” text_font_size__hover_enabled=”14px” text_letter_spacing__hover=”0px” text_letter_spacing__hover_enabled=”0px” text_line_height__hover=”1.7em” text_line_height__hover_enabled=”1.7em” text_text_shadow_style__hover=”none” text_text_shadow_style__hover_enabled=”none” text_text_shadow_color__hover=”rgba(0,0,0,0.4)” text_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” link_font_size__hover=”14px” link_font_size__hover_enabled=”14px” link_letter_spacing__hover=”0px” link_letter_spacing__hover_enabled=”0px” link_line_height__hover=”1em” link_line_height__hover_enabled=”1em” link_text_shadow_style__hover=”none” link_text_shadow_style__hover_enabled=”none” link_text_shadow_color__hover=”rgba(0,0,0,0.4)” link_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” ul_font_size__hover=”14px” ul_font_size__hover_enabled=”14px” ul_letter_spacing__hover=”0px” ul_letter_spacing__hover_enabled=”0px” ul_line_height__hover=”1em” ul_line_height__hover_enabled=”1em” ul_text_shadow_style__hover=”none” ul_text_shadow_style__hover_enabled=”none” ul_text_shadow_color__hover=”rgba(0,0,0,0.4)” ul_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” ol_font_size__hover=”14px” ol_font_size__hover_enabled=”14px” ol_letter_spacing__hover=”0px” ol_letter_spacing__hover_enabled=”0px” ol_line_height__hover=”1em” ol_line_height__hover_enabled=”1em” ol_text_shadow_style__hover=”none” ol_text_shadow_style__hover_enabled=”none” ol_text_shadow_color__hover=”rgba(0,0,0,0.4)” ol_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” quote_font_size__hover=”14px” quote_font_size__hover_enabled=”14px” quote_letter_spacing__hover=”0px” quote_letter_spacing__hover_enabled=”0px” quote_line_height__hover=”1em” quote_line_height__hover_enabled=”1em” quote_text_shadow_style__hover=”none” quote_text_shadow_style__hover_enabled=”none” quote_text_shadow_color__hover=”rgba(0,0,0,0.4)” quote_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” text_orientation__hover=”left” text_orientation__hover_enabled=”left” background_layout__hover=”light” background_layout__hover_enabled=”light” box_shadow_style__hover=”none” box_shadow_style__hover_enabled=”none” box_shadow_color__hover=”rgba(0,0,0,0.3)” box_shadow_color__hover_enabled=”rgba(0,0,0,0.3)”]<\/p>\n

Les questions fr\u00e9quemment pos\u00e9es par nos clients<\/h3>\n

[\/et_pb_text][et_pb_toggle title=”Qu’est-ce qu’un programme clients myst\u00e8res?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#e24b0e” _builder_version=”3.19.10″ title_text_color=”#333333″ title_font=”|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_blur=”15px” box_shadow_spread=”-8px” box_shadow_blur__hover=”100px”]<\/p>\n

Nos <\/span>programmes de client myst\u00e8re<\/strong> vous permettent non seulement de mesurer dans quelle mesure les normes de service d\u00e9finies par votre organisation sont appliqu\u00e9es par l’ensemble de votre personnel, mais \u00e9galement de conna\u00eetre les perceptions de vos clients et la satisfaction de votre prestation de services.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Qu’est-ce qu’une enqu\u00eate avec mes employ\u00e9s?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#e24b0e” _builder_version=”3.19.10″ title_text_color=”#333333″ title_font=”|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_blur=”15px” box_shadow_spread=”-8px” box_shadow_blur__hover=”100px”]<\/p>\n

Am\u00e9liorer votre exp\u00e9rience client implique n\u00e9cessairement d’\u00e9couter ce que vos consommateurs ont \u00e0 dire. Dans une \u00e9conomie de services o\u00f9 l’exp\u00e9rience client est de plus en plus importante, il n’est plus possible de r\u00e9ussir sans porter une attention particuli\u00e8re \u00e0 la fa\u00e7on dont vos clients per\u00e7oivent votre entreprise.<\/span><\/p>\n

[\/et_pb_toggle][et_pb_toggle title=”Comment C3 peut augmenter la satisfaction des clients de mon entreprise?” open_toggle_background_color=”#ffffff” closed_toggle_background_color=”#ffffff” icon_color=”#e24b0e” _builder_version=”4.4.5″ title_text_color=”#333333″ title_font=”|||on|||||” title_font_size=”14px” title_letter_spacing=”2px” title_line_height=”1.8em” body_line_height=”2em” animation_style=”slide” animation_direction=”top” animation_intensity_slide=”5%” border_width_all=”0px” box_shadow_style=”preset3″ box_shadow_vertical=”5px” box_shadow_blur=”15px” box_shadow_spread=”-8px” box_shadow_blur__hover=”100px”]<\/p>\n

Nous pouvons augmenter les performances et la rentabilit\u00e9 de votre entreprise en am\u00e9liorant la compr\u00e9hension de vos clients.<\/p>\n

[\/et_pb_toggle][et_pb_button button_url=”https:\/\/c3clientsatisfaction.com\/c3\/q-r-client\/?lang=fr” button_text=”Trouver plus de Q&R” button_alignment=”right” _builder_version=”4.4.5″ custom_button=”on” button_text_size=”14px” button_text_color=”#000000″ button_bg_color=”rgba(0,0,0,0)” button_border_width=”0px” button_border_color=”rgba(255,255,255,0)” button_border_radius=”0px” button_letter_spacing=”5px” button_font=”|500||on|||||” button_use_icon=”off” background_layout=”dark” custom_margin=”||” custom_padding=”15px||15px||true” box_shadow_style=”preset4″ box_shadow_horizontal=”0px” box_shadow_vertical=”1px” box_shadow_color=”#e24b0e” button_bg_color__hover=”#ffffff” button_border_width__hover=”2px” button_text_color__hover=”#e24b0e” button_border_color__hover=”#ffffff” box_shadow_vertical__hover_enabled=”on” box_shadow_vertical__hover=”4px” button_text_color__hover_enabled=”on”][\/et_pb_button][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_row _builder_version=”4.6.6″ _module_preset=”default” width=”101%”][et_pb_column type=”4_4″ _builder_version=”4.6.6″ _module_preset=”default”][et_pb_post_slider include_categories=”14″ show_meta=”off” show_image=”off” use_bg_overlay=”off” arrows_custom_color=”#666666″ dot_nav_custom_color=”#666666″ _builder_version=”4.6.6″ _module_preset=”default” header_text_color=”#333333″ body_text_color=”#333333″ background_color=”#ffffff” custom_button=”on” button_text_color=”#333333″][\/et_pb_post_slider][\/et_pb_column][\/et_pb_row][\/et_pb_section][et_pb_section fb_built=”1″ _builder_version=”4.3.2″ background_image=”https:\/\/c3clientsatisfaction.com\/c3\/wp-content\/uploads\/C3-mystere-mystery-shopper-followus.jpg” parallax=”on” parallax_method=”off” custom_margin=”||0px|||” custom_padding=”30px|0|27px|0px|false|false” saved_tabs=”all”][et_pb_row module_class=” et_pb_row_fullwidth” _builder_version=”3.25″ width=”100%” width_tablet=”100%” width_phone=”” width_last_edited=”on|desktop” max_width=”100%” max_width_tablet=”100%” max_width_phone=”” max_width_last_edited=”on|desktop” mix_blend_mode=”overlay” make_fullwidth=”on”][et_pb_column type=”4_4″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”3.27.4″ text_font=”|800||on|||||” text_text_color=”rgba(255,255,255,0.5)” text_font_size=”200px” text_line_height=”0em” header_font=”Oswald|||on|||||” header_font_size=”80px” header_letter_spacing=”20px” header_line_height=”1.2em” text_orientation=”right” background_layout=”dark” custom_margin=”||0.2em” animation_style=”slide” animation_direction=”left” animation_duration=”2000ms” animation_intensity_slide=”2%” text_font_size_tablet=”115px” text_font_size_phone=”70px” text_font_size_last_edited=”on|phone” header_font_size_tablet=”40px” header_font_size_phone=”30px” header_font_size_last_edited=”on|desktop”]<\/p>\n

Comp\u00e9tence<\/p>\n

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Questions.R\u00e9ponses.Restez en contact<\/h2>\n

[\/et_pb_text][et_pb_text _builder_version=”3.27.4″ text_font=”|||on|||||” text_text_color=”#ffffff” text_letter_spacing=”2px” header_font=”||||||||” custom_margin_tablet=”” custom_margin_phone=”0px||-11px” custom_margin_last_edited=”on|desktop” custom_padding=”|||”]<\/p>\n

Posez des questions, trouvez des r\u00e9ponses ou faites simplement partie de notre groupe.<\/p>\n

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Heures d’ouverture<\/h3>\n

Du lundi au vendredi : de 8 h \u00e0 22 h<\/p>\n

Samedi et dimanche : 8 h \u00e0 18 h<\/p>\n

[\/et_pb_text][\/et_pb_column][et_pb_column type=”1_3″ _builder_version=”3.25″ custom_padding=”|||” custom_padding__hover=”|||”][et_pb_text _builder_version=”4.4.5″ text_font=”||||||||” text_text_color=”#000000″ header_font=”||||||||” header_text_color=”#000000″ header_3_font=”|||on|||||” header_3_text_color=”#000000″ header_3_font_size=”26px” header_3_letter_spacing=”3px” header_3_line_height=”1.8em” background_color=”#ffffff” background_layout=”dark” custom_padding=”40px|40px|40px|40px|false|true” custom_padding_tablet=”” custom_padding_phone=”” custom_padding_last_edited=”on|desktop” header_3_font_size_tablet=”” header_3_font_size_phone=”20px” header_3_font_size_last_edited=”on|desktop” locked=”off” box_shadow_blur__hover_enabled=”on” box_shadow_blur__hover=”160px” header_5_font_size__hover=”16px” header_5_font_size__hover_enabled=”16px” header_5_letter_spacing__hover=”0px” header_5_letter_spacing__hover_enabled=”0px” header_5_line_height__hover=”1em” header_5_line_height__hover_enabled=”1em” header_5_text_shadow_style__hover=”none” header_5_text_shadow_style__hover_enabled=”none” header_5_text_shadow_color__hover=”rgba(0,0,0,0.4)” header_5_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” text_font_size__hover=”14px” text_font_size__hover_enabled=”14px” text_letter_spacing__hover=”0px” text_letter_spacing__hover_enabled=”0px” text_line_height__hover=”1.7em” text_line_height__hover_enabled=”1.7em” text_text_shadow_style__hover=”none” text_text_shadow_style__hover_enabled=”none” text_text_shadow_color__hover=”rgba(0,0,0,0.4)” text_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” link_font_size__hover=”14px” link_font_size__hover_enabled=”14px” link_letter_spacing__hover=”0px” link_letter_spacing__hover_enabled=”0px” link_line_height__hover=”1em” link_line_height__hover_enabled=”1em” link_text_shadow_style__hover=”none” link_text_shadow_style__hover_enabled=”none” link_text_shadow_color__hover=”rgba(0,0,0,0.4)” link_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” ul_font_size__hover=”14px” ul_font_size__hover_enabled=”14px” ul_letter_spacing__hover=”0px” ul_letter_spacing__hover_enabled=”0px” ul_line_height__hover=”1em” ul_line_height__hover_enabled=”1em” ul_text_shadow_style__hover=”none” ul_text_shadow_style__hover_enabled=”none” ul_text_shadow_color__hover=”rgba(0,0,0,0.4)” ul_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” ol_font_size__hover=”14px” ol_font_size__hover_enabled=”14px” ol_letter_spacing__hover=”0px” ol_letter_spacing__hover_enabled=”0px” ol_line_height__hover=”1em” ol_line_height__hover_enabled=”1em” ol_text_shadow_style__hover=”none” ol_text_shadow_style__hover_enabled=”none” ol_text_shadow_color__hover=”rgba(0,0,0,0.4)” ol_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” quote_font_size__hover=”14px” quote_font_size__hover_enabled=”14px” quote_letter_spacing__hover=”0px” quote_letter_spacing__hover_enabled=”0px” quote_line_height__hover=”1em” quote_line_height__hover_enabled=”1em” quote_text_shadow_style__hover=”none” quote_text_shadow_style__hover_enabled=”none” quote_text_shadow_color__hover=”rgba(0,0,0,0.4)” quote_text_shadow_color__hover_enabled=”rgba(0,0,0,0.4)” text_orientation__hover=”left” text_orientation__hover_enabled=”left” background_layout__hover=”light” background_layout__hover_enabled=”light”]<\/p>\n

T\u00e9l\u00e9phone & Courriel<\/h3>\n

1 866 816-8467 | 514 816-8467<\/p>\n

info@c3clientsatisfaction.com<\/a><\/p>\n

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Nous suivre<\/h3>\n

[\/et_pb_text][et_pb_social_media_follow _builder_version=”4.6.6″ text_orientation=”left” custom_margin=”25px||” custom_margin_tablet=”||0px” custom_margin_phone=”0px||0px” custom_margin_last_edited=”on|phone” custom_padding=”5px|0px|11px|40px|false|false”][et_pb_social_media_follow_network social_network=”twitter” _builder_version=”3.19.10″ follow_button=”off” url_new_window=”on”]twitter[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”facebook” url=”https:\/\/www.facebook.com\/C3-Client-Satisfaction-498483224290423\/” _builder_version=”3.29.3″ border_radii=”|0px|0px|0px|0px” follow_button=”off” url_new_window=”on”]facebook[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”linkedin” url=”https:\/\/www.linkedin.com\/company\/c3-client-satisfaction-inc\/” _builder_version=”3.19.5″ follow_button=”off” url_new_window=”on”]linkedin[\/et_pb_social_media_follow_network][et_pb_social_media_follow_network social_network=”youtube” url=”https:\/\/www.youtube.com\/channel\/UC2Lvxm1cAwXJul1nA1BdnnA” icon_color=”#666666″ _builder_version=”4.6.6″ _module_preset=”default” background_enable_color=”off” follow_button=”off” url_new_window=”on”]youtube[\/et_pb_social_media_follow_network][\/et_pb_social_media_follow][et_pb_text disabled_on=”off|on|on” _builder_version=”4.6.6″ text_font=”||||||||” link_font=”|600|||||||” link_text_color=”#333333″ link_font_size=”16px” link_letter_spacing=”2px” link_line_height=”1.5em” custom_padding=”30px|40px|30px|40px|true|true”]<\/a>Twitter<\/a> | Facebook<\/a> | LinkedIn<\/a> | Youtube<\/a><\/p>\n

[\/et_pb_text][\/et_pb_column][\/et_pb_row][et_pb_row _builder_version=”4.3.2″ background_color=”#000000″ width=”100%” max_width=”100%” custom_margin=”-2px|auto|-30px|auto|false|false” custom_padding=”||0px||false|false”][et_pb_column type=”4_4″ _builder_version=”4.3.2″][et_pb_text admin_label=”Text” _builder_version=”4.4.5″ text_text_color=”#cccccc” link_text_align=”right” link_text_color=”#cccccc” link_font_size=”10px” text_orientation=”right” custom_padding=”|10px|0px||false|false”] Cr\u00e9dits photos<\/a>[\/et_pb_text][\/et_pb_column][\/et_pb_row][\/et_pb_section]<\/p>\n","protected":false},"excerpt":{"rendered":"

Enqu\u00eater.Surveiller.Am\u00e9liorer C3 Client SatisfactionObtenez des CONSEILS C3 gratuits gr\u00e2ce aux conseils d’experts pour mesurer et faire progresser votre votre entreprise.Pourquoi choisir C3NOUS SOMMES L\u2019ALLI\u00c9 PARFAIT POUR LA GESTION D\u2019UNE ENTREPRISE PROSP\u00c8RE Pionnier dans le domaine du contr\u00f4le de la qualit\u00e9 avec plus de deux d\u00e9cennies d’exp\u00e9rience, C3 fournit des recherches sur la satisfaction des clients […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_et_pb_use_builder":"on","_et_pb_old_content":"","_et_gb_content_width":"","_glsr_average":0,"_glsr_ranking":0,"_glsr_reviews":0,"footnotes":""},"class_list":["post-3146","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/c3clientsatisfaction.com\/c3\/wp-json\/wp\/v2\/pages\/3146","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/c3clientsatisfaction.com\/c3\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/c3clientsatisfaction.com\/c3\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/c3clientsatisfaction.com\/c3\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/c3clientsatisfaction.com\/c3\/wp-json\/wp\/v2\/comments?post=3146"}],"version-history":[{"count":22,"href":"https:\/\/c3clientsatisfaction.com\/c3\/wp-json\/wp\/v2\/pages\/3146\/revisions"}],"predecessor-version":[{"id":4034,"href":"https:\/\/c3clientsatisfaction.com\/c3\/wp-json\/wp\/v2\/pages\/3146\/revisions\/4034"}],"wp:attachment":[{"href":"https:\/\/c3clientsatisfaction.com\/c3\/wp-json\/wp\/v2\/media?parent=3146"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}