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C3 Customer Satisfaction

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Why choose C3


Pioneer in the field of quality control with over two decades of experience, C3 provides customer satisfaction research such as, mystery shopping, surveys and customer interviews.

By combining its investigative expertise to the most advanced technological means of data analysis, C3’s end to end solution gives feedback on what is actually happening in a business, both with staff and with customer experience. Knowing the level of you staff’s performance and ability to adhere to your business policies, that’s what C3 is all about.

Focused on integrity

Creating an honest and transparent work environment, designed to engage everyone into the process of improvement, builds a team of loyal employees who value their partnership with management.

Strengths & Goals

Setting-up customer service evaluation programs that will resonate with every level of administration. Starting with sales, marketing and operations, to human resources, down to managers and most importantly, the employees.


Getting everyone involved, by focusing on clear and accessible goals, improves, not only, the working environment and productivity, but have a positive impact on employee retention as well as customers fidelity.

C3 means

Choosing C3, means the development of your staff, the satisfaction of your clientele and the success of your business.

C3 serves all business models, from small business owners to headquarters of national companies, and all business types, from restaurants to municipal eco-centers.

Considering that C3 has compiled over 500,000 reports and worked with leaders of the most reputable companies across Canada and the United States, C3 has acquired proven expertise in diversified fields.

To resume, C3 set-ups personalized walk-in, phone-in or web-in programs that will suit your needs and your budget. No matter the business type, no matter your means.

  • staff development
  • customer satisfaction
  • Business success


Our software is a measurement tool for better management.

Our clients


C3 has expertise in every market imaginable and has the best tools to provide customized solutions for all types of businesses.

Food services




Service trade

Success comes with quality of staff and correct implementation of business policy.

Our role is to provide a team of experts that will evaluate the quality of your service with a program designed specifically for your needs.

Who do we serve

C3 provides customer satisfaction research and surveys, to evaluate the quality of customer service in the following areas

Automotive Industry

Road test, after sale service and mechanic work

Retail stores

From specialized boutiques to big box stores: pricing and merchandising


Testing service, game explanation and testing minor identification


Gathering information, verifications of rules and regulations


Measuring a variety of time points according to type of emergency


From ambiance, timing, temperature, visual to taste and freshness


From order time to delivery and accuracy of the order

Financial Institutions

Accuracy assessment of information given to customers


Access to information and security

Senior Homes / Apartments

Booking, flights and amenities


Appointment booking, selling technics and follow-ups


Recorded phone call evaluations

Our client’s FAQ’s

Our client’s frequently asked questions

What is a mystery shoppers program?

Our customer mystery shopper programs allow you not only to measure how well the service standards set by your organization are applied by all your staff, but also to know your customers’ perceptions and satisfaction of your service delivery.

What is an investigation with my employees?

Improving your customer experience necessarily involves listening to what your consumers have to say. In a service economy where the customer experience is increasingly important, it is no longer possible to be successful without paying close attention to how your customers perceive your business.

How C3 can increase my company's customers satisfaction?

We can increase your company’s performance and profitability by achieving a better understanding of your customers.

Canadian Tire: Might be the start of a wonderful career…

In 1997, I started my own mystery shopping business. One day, I was lucky enough to meet Canadian Tire dealers in Montreal, who gave me the opportunity to set-up a project, to evaluate and train their employees. 20 years later, my company (C3 client Satisfaction) runs...

A new Canadian Tire has joined the C3 Program!

In November, Mister Pierre Lauzon arrived in his new Canadian Tire store in Dieppe, New Brunswick. One of his first things on his list was to start up his personalised C3 Mystery Shopping & Employee Recognition Program! Welcome to Dieppe and Good Luck with your...

Vote for the Best Group Photo of the 2015 Canadian Tire winners of the C3 Mystery Shopping Program!

Congratulations to the following Canadian Tire teams who provided excellent customer service throughout the year to every single C3 mystery shopper we sent their way in 2015! This year we challenged the winning teams to create the most original...

IGA Extra Valley Lachine: 2014 Winner for Best Customer Service in the C3 Mystery Shopper Program

The more … the busier! C3 met with the IGA Extra Valley Lachine team, first time winners for Best Customer Service for the Province of Quebec in the C3 Mystery Shopper Program. IGA Lachine Difficult not to notice, this hard working team, that is not used to strike a...

Canadian Tire St. Jerome wins for Best Customer Service 2014 for the Quebec-Central group

A well-deserved break, for a quick photo while delivering the C3 trophy for Best Customer Service 2014 of the Central Quebec region. Accompanied by a few directors and ‘model’ employees, we immediately understood, Mister Poulin’s secret, that resides in a “very...

Canadian Tire Autoroute Duplessis, L’Ancienne-Lorette : Winner for Best Customer Service 2014 in the Quebec Regional

The Canadian Tire Duplessis Team is proud to be 5 time winner of the C3 Mystery Shopper Program among the participating Canadian Tire’s in the Quebec-Regional group. Canadian Tire Duplessis is the perfect example that investing in the quality of service, offered to...

Canadian Tire Maisonneuve wins the award for Best Customer Service in 2014!

It was with great pleasure that we met with the Canadian Tire 3015 Sherbrooke East team, to present them our prestigious C3 trophy for being the Best Canadian Tire in the greater Montreal area (38 stores) in the C3 Mystery Shopping Program. Mr. Ravary, owner and his...

Grillades Torino at Place Laurier Quebec City: Winner for Best Customer Service 2014 under the C3 Mystery Shopping Program!

C3 was in Quebec City this weekend to celebrate with the Grillades Torino team at Place Laurier and give them the award of distinction for the Best Customer Service 2014 of all the Torino banners under the C3 Mystery Shopping Program! All C3 agents agree that...

Canadian Tire Kanata : Winner for Best customer service in Ottawa-Valley!

The Canadian Tire Kanata Team is proud to be 8 time winner among the participating Canadian Tire’s in the Ottawa Valley region in the C3 mystery shopper program. Kanata Team with C3 Project Manager Western Canada & USA- Victor E. Their excellent customer service...

C3 Employee Recognition Program

C3 client satisfaction will soon begin its tour across Canada to present awards under its various employee recognition programs. Obviously, our customers look forward to the C3 team visit because it allows us all to pause for a moment and celebrate the achievement of...


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Open Hours

Monday through Friday: 8am to 10pm

Saturday & Sunday: 8am to 6pm

Phone & Email

1 866 816-8467 | 514 816-8467